Service
Integrated, Reliable, and Committed to Advancing Healthcare in Indonesia
As Indonesia’s leading medical equipment distributor, PT Revass Utama Medika believes that true success is not only defined by superior products, but also by a well-structured, integrated service ecosystem. We offer comprehensive solutions backed by a synergistic team across multiple functions. Ensuring every step, from client acquisition to product implementation, runs efficiently.
Warehouse & Distribution
Quality is in our DNA. All our after-sales service processes are run according to ISO 13485 and CDAKB standards. This means every procedure, from complaint handling, to equipment maintenance, to following strict quality guidelines, both nationally and internationally. With these standards, we provide peace of mind to each of our hospital partners.
Key strengths include:
- Professionally managed warehouses with real-time tracking systems
- Nationwide distribution with high operational standards
- Certified with CDAKB (Good Distribution Practice for Medical Devices), ensuring product safety and compliance
Through a robust infrastructure and strict adherence to regulations, we deliver medical equipment efficiently and with precision.
Sales & Marketing
Our Sales & Marketing team leads the way in building relationships and driving market growth.
Their responsibilities include:
- Growing our client base and expanding into new healthcare regions across Indonesia
- Maintaining strong relationships and delivering tailored solutions to healthcare institutions
With a strategic, results-driven approach, we actively create opportunities for collaboration across the healthcare landscape.
Clinical Specialist Support​
Distribution doesn’t end with delivery. Our dedicated Clinical Specialist team, comprising experienced nurses and former surgical experts.
They play a vital role in:
- Training and educating doctors and healthcare workers
- Assisting in real-time product implementation, from standard to advanced procedures
- Acting as clinical consultants to align medical needs with product capabilities
This ensures our products are used effectively, safely, and with maximum benefit to patients.
After Sales Services
Amidst the dynamics of the medical device industry in Indonesia, we at PT Revass Utama Medika believe that after-sales service is no longer just an added value, but a key foundation in building customer trust, satisfaction and loyalty. As a distributor of cardiac medical devices serving hospitals across Indonesia, we understand that every product we distribute is a life-saving device, and any after sales support has a huge impact on the continuity of medical services.
Therefore, we provide a comprehensive, prompt and dedicated after-sales service system, as an integral part of our commitment to quality and long-term sustainability.
1. Fast Response & Reliable Technical Support
2. Continuous User Training & Education
3. Preventive Maintenance & Routine Calibration
4. Standardized Quality Management System
One Ecosystem, One Commitment
At Revass, our service lines work together to create a responsive, adaptive ecosystem that meets the evolving needs of the healthcare industry.
We collaborate with healthcare institutions, global principals, and industry stakeholders to deliver sustainable solutions and elevate Indonesia’s healthcare standards.
With Revass, we don’t just distribute medical devices — we build trust.
